Operational Leadership
Align teams, functions and suppliers around clear accountabilities, measurable standards and dependable execution.
Global F&B Operations · Aviation Catering
Chante
Lottering
Operations & Service Delivery Executive
Leading complex service, culinary and hospitality operations through disciplined systems, quality standards and customer-focused execution.
Leadership · Operational excellence · Service delivery · Customer experience
Executive profile
I build the operating systems that deliver food and service safely, commercially and consistently.
Chante Lottering is an international operations and service-delivery executive with more than two decades of experience across aviation catering, central production, hotels, restaurants, aged care and multi-site service businesses.
Her leadership scope spans P&L, food safety, workforce performance, supplier governance, production, facility readiness, quality assurance, standardisation and operational transformation.
20+years of international leadership
22international airline-catering stations
2.4M+passengers supported annually
SAR300M+budget and P&L exposure
10K+meals produced daily at Newrest
Current mandate · Foodfolk Australia
Culinary leadership inside a growing aviation food operation.
The work is not presentation. It is disciplined control of product, process and performance across a high-volume production environment.
01
Operational strategy
Convert customer and commercial requirements into scalable production and service delivery.
02
QA, HACCP and manufacturing governance
Embed food safety, process control and audit readiness into day-to-day execution.
03
Controlled production systems
Build repeatable methods that protect safety, yield, quality and consistency.
04
Standards at scale
Ensure a product survives procurement, production, holding, uplift and final service.
Operations experience
From strategy to the production floor.
Five connected disciplines define the operating model: people, production, standards, transformation and customer delivery.
Production & Service Operations
Control capacity, throughput, timing, labour, equipment, yield and handoffs across complex service environments.
Quality & Standardisation
Translate intent into SOPs, specifications, controls, audit routines and a single source of operational truth.
Transformation
Replace personality-dependent operations with repeatable systems, stronger governance and continuous improvement.
Customer Experience
Design service around the full customer journey, ensuring quality survives every operational constraint.
Commercial Performance
Balance customer ambition with cost, procurement, waste, productivity, contractual delivery and sustainable margin.
Selected projects
Operational evidence, not decoration.
Each programme connects strategic intent to practical delivery through standards, systems, supplier alignment and execution control.
01 · International airline operations
One standard across 22 stations.
A decentralised international network required the same passenger promise to survive different suppliers, facilities, cultures and jurisdictions.
02 · Multi-site turnaround
Control restored across 20+ units.
Underperforming hotel, restaurant and aged-care operations were stabilised through direct intervention and a stronger operating rhythm.
03 · Product implementation
A premium product that survives 35,000 feet.
Creative concepts were converted into production-feasible systems that protected product quality through holding, uplift and service.
Operational thinking
The frameworks behind consistent delivery.
Culinary Ops 2.0
How creative ideas become viable operating systems across procurement, production, service and control.
Explore evidence ↓Sensory Science
How product, environment, timing and service combine to influence customer perception.
Explore evidence ↓Standardisation
How specifications, routines and accountability create consistency across teams and locations.
Explore evidence ↓Experience Design
How operational detail shapes the customer journey long after the concept stage is complete.
Explore evidence ↓Leadership philosophy
Clarity creates capable teams.
Leadership means making the standard visible, the purpose understood and the accountability real. Strong operations should not depend on constant intervention from one person.
People
Build capable teams with defined roles, practical coaching and ownership.
Standards
Create unambiguous operating expectations that teams can repeat.
Performance
Measure the few indicators that reveal quality, control and delivery.
Communication
Align functions, suppliers and stakeholders around one operating truth.
Improvement
Challenge inefficient processes and build better routines into the work.
Career progression
A career across aviation, production, hospitality and operational recovery.
2026—Present
Head of Culinary
Foodfolk Australia
Airline-catering strategy, QA/HACCP governance, manufacturing consistency and scalable production.
2025—2026
Senior Partner, F&B Operations
Yates & Partners · Saudia Airlines
Regional airline-catering leadership across 22 European and North American stations serving 200,000+ passengers monthly.
2024
Country Executive Chef
Newrest Netherlands · Schiphol
Led 10,000+ meals daily for 13 carriers; strengthened audit results, labour control, consistency and Halal capability.
2018—2024
Director: Operations / Group Executive Chef
Tempchefs
Oversaw 20+ outlets and P&L across hotels, restaurants and aged care; rebuilt workflows, standards and control.
Earlier
Executive & Group Culinary Leadership
Munro Boutique Hotel · Beluga Restaurants Group · Australia
Premium hospitality, restaurant groups, concept development, team leadership and back-of-house operating standards.
Portfolio & media
Films, presentations and operating frameworks.
A curated visual archive showing the thinking, systems and customer-experience work behind the executive record.
Operating philosophy
Quiet work.
Loud consequences.
The best operators do not make the most noise. They make the fewest mistakes. They understand the invisible machinery and let the consequences speak for themselves.
Contact
Connect directly.
Senior aviation catering operations leader based in Perth, with a European base in Amsterdam and open to relocation.
Perth, Australia · European base in Amsterdam · Open to relocationFull creative archive